Viewing: All audiences
Service fault
Report a service that’s down, running poorly or not working as it should. Run a few safe checks first. Then tell us what’s affected, when it started and how to reach you.
If there is an immediate threat to life or property, call Triple Zero (000) using any available working service. Do not rely on website chat or email for an emergency.
Before reporting a fault
Check the power, equipment lights, cables and the network-status page, where it’s safe and appropriate to do so.
Only restart equipment if your service guide recommends it and the device isn’t supporting a critical process.
Note the affected service, when it started, the users or sites affected, the symptoms and any recent change.
Before you start the form
Corporate priority incidents
Use the contact path in your service schedule for eligible priority incidents. Be ready to give the service ID, location, impact, affected applications, any workaround and a contact. Public support channels do not replace contracted incident procedures.
Only give us the information we need. We’ll use it to route your request and respond to it.
Choose another support path. We keep support requests separate from sales.
