Customer
Should always know
- Who is selling the service
- Who delivers and bills it
- Who to contact for support and escalation
- Who holds their information
Partners
Build more complete customer solutions together
Bring your expertise together with ours across connectivity, cloud, communications, automation and digital services. Every partnership sets out who owns what and who is accountable to the customer.
Partnership pathways
Who we want to work with
Partners who protect trust and add genuine capability
We look for partners who understand their customers, protect their trust and bring real capability to the work.
That might be a managed IT provider, consultant, technology specialist, digital agency, industry association or an organisation with an established customer community.
Relevant partners may include
- Managed IT providers
- Consultants
- Technology specialists
- Digital agencies
- Industry associations
- Established customer communities
We look for partners who
- Understand their customers
- Protect trust
- Add genuine capability
Partnership pathways
Four ways to work together
Each pathway suits a different way of working. None is better than another. The right one depends on your customers, your capability and how involved you want to be.
Referral
Introduce a qualified opportunity and stay informed, within the agreed privacy, consent and commercial process.
Co-solution
Combine defined capabilities into one customer solution, with named responsibilities and coordinated delivery.
Reseller or channel
Offer authorised services using the approved commercial, brand, ordering and support model.
Technology
Integrate or complement an approved platform, product or specialist capability.
Building a wholesale, white-label or integrated offer? Explore Wholesale and Platform Enablement
What customers should experience
No guessing about who does what
Customers must always know who sells, delivers, bills and supports their service, and who holds their information. Proposals and communications should keep scope consistent, claims current and the escalation path documented.
Partner
Responsibilities set in the agreement
- Proposals with consistent scope and current claims
- Referral consent and privacy steps, where relevant
- Use of the Tech As A Service brand only under written approval
- The customer relationship tasks the agreement assigns
Tech As A Service
Responsibilities set in the agreement
- Authorised services and approved product information
- Named responsibilities in a co-solution
- Delivery, billing or support where the agreement assigns them to us
- A documented escalation path
The agreed model states who handles sales, onboarding, billing, service requests, incidents and escalation for each service.
Read the Privacy PolicyWhat we assess
Fit depends on more than a shared customer
We look at target market, capability, customer ownership, geography, authorisations, privacy, security, brand, commercial model, support expectations and any conflict of interest. We also ask whether, together, we can give customers a consistent experience.
- Market and capabilityTarget market, the capability you bring and the geography you serve.
- Customer and commercial modelCustomer ownership, the commercial model and any conflict of interest.
- Trust and complianceAuthorisations, privacy, security and brand.
- Customer experienceSupport expectations and the ability to deliver a consistent experience.
Partner enablement
Enablement confirmed for your partner type
Enablement may include approved product information, solution support, quoting, order coordination, sales resources, training, reporting and escalation.
Enablement is subject to live capability. We confirm what is available for your partner type during qualification.
Potential enablement
- Approved product information [STATUS]
- Solution support [STATUS]
- Quoting [STATUS]
- Order coordination [STATUS]
- Sales resources [STATUS]
- Training [STATUS]
- Reporting [STATUS]
- Escalation [STATUS]
Questions
Frequently asked questions
Straight answers about commercial arrangements, brand use, customer support and portals.
Do you offer referral commissions?
It depends on your partner type, the product, customer ownership, compliance and an executed agreement. We discuss commercial terms during qualification rather than publishing a standard rate.
Can we use the Tech As A Service brand?
Only with written approval and within the current brand guidelines. Your agreement must define permitted claims, assets, review and removal.
Who supports the customer?
It depends on the agreed model. For each service, it must state who handles sales, onboarding, billing, service requests, incidents and escalation.
Is there a partner portal?
It depends on your partner type and what is live for that model. Where a portal is not available, we explain how ordering and support actually work during qualification.
Explore further
Understand the offer before you commit
See how we qualify wholesale enablement, which services we offer and how Tech As A Service works.
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Wholesale and Platform Enablement
Catalogue, quote, order, provisioning, billing, service and insight capability, labelled by live status.
Explore -
Solutions
Connectivity, mobile and IoT, voice, cloud, AI voice and digital marketing across every audience.
Explore -
About Tech As A Service
Our approach: assess, source, connect and manage, with clear accountability for the scope we agree.
Explore
Start with mutual fit
Tell us how you’d like to work together
Share a little about your customers, your capability, the opportunity and how you prefer to work. We will confirm whether there is a useful next step.
Helpful to have ready
- Organisation name, website and primary location
- Partner type and preferred pathway
- Customer types, industries and an approximate number of active relationships
- What you deliver and where we would add value
- Whether you have a current opportunity
Do not include customer personal information or confidential commercial terms in a first enquiry.
Already a customer?
For service, billing or complaints, go to Support.