Tech As A Service
What we’ll deliver
- The scope we agree, documented
- Coordinated ordering, activation, configuration, testing and handover
- Support for agreed services through incidents, changes and reviews
About Tech As A Service
One accountable partner for connected technology
We help Australian homes and organisations choose, connect and manage the right internet, mobile, IoT, voice, cloud, AI and digital services.
One team across
What we document Every scope
- What we’ll deliver
- What a provider or partner owns
- What you need to do
- Important choices and limitations
Our promise
We connect your business, power it with the cloud, automate customer contact and help you grow online
Connect
Internet, mobile, IoT and voice, qualified for each location: the foundation everything runs on.
Power
Cloud, Microsoft 365, backup and recovery that keep information available.
Automate
AI voice and automation that capture enquiries and hand off to people.
Grow
Digital marketing that turns attention into measurable enquiries.
Why the name changed
From TAAS Fibre to Tech As A Service
The original TAAS Fibre name reflected a strong connectivity foundation. The business now serves a broader technology need, so Tech As A Service better represents the full portfolio while retaining the familiar TAAS shorthand and taas.au domain.
What stays the same
- The connectivity foundation
- The familiar TAAS shorthand
- The taas.au domain
What the name now covers
- Internet
- Mobile
- IoT
- Voice
- Cloud
- AI automation
- Digital marketing
Our approach
We start with the requirement, not the product
We start with what you need. Then we compare suitable authorised providers and technologies, coordinate delivery and stay accountable for the scope we agree. We explain the important choices and limitations, so you can decide with confidence.
- 01
Assess
We get to know your people, locations, apps, goals, risk and budget.
- 02
Source
We compare suitable services from the range we’re authorised to provide.
- 03
Connect
We coordinate ordering, activation, set-up, testing and handover.
- 04
Manage
We support agreed services through incidents, changes, reviews and decisions about upgrades and renewals.
Provider and technology choice
Carrier and technology agnostic, explained plainly
Put simply, we can consider more than one suitable option where our agreements and serviceability allow it. It doesn’t mean we represent every provider or that every service is available at every location.
What it means
- We can consider more than one suitable option
- Where our agreements and serviceability allow it
What it doesn’t mean
- That we represent every provider
- That every service is available at every location
What accountability means
Clear scope, not vague assurances
We put it in writing: what we deliver, what an underlying provider or technology partner owns, and what you need to do.
Provider or technology partner
What they own
- The underlying network, platform or product
- Obligations set by their service terms
- Serviceability at each location
Customer
What you need to do
- Share your users, locations, apps and goals
- Decide on the options and limitations we explain
- Take care of the responsibilities set out in your proposal
Australian focus
Designed for Australian conditions
We plan for Australian customers, locations, service conditions and regulatory expectations. Across the country, we check each address and use the right mix of available technologies. No single service reaches everywhere, and we don’t claim one does.
MetropolitanCities and suburbs
Homes, small businesses and larger organisations, each checked by address.
RegionalRegional towns and operations
The right mix of available technologies, chosen for the location.
RemoteRemote locations and project sites
Options planned around local service conditions, subject to qualification.
Examples only. We confirm availability for each address, because no single service reaches everywhere.
Who we serve
Separate journeys for different needs
Homes, owner-led businesses and larger organisations buy technology differently and expect different service. So each has its own path through the site, and partners have one too.
- HomesResidentialHome internet and mobile, with the important costs shown up front.
- Owner-led and growing businessesSmall BusinessInternet, mobile, voice, cloud, AI reception and digital marketing.
- Multi-site and enterpriseCorporateStructured connectivity and technology assessments.
- Technology and channel partnersPartnersReferral, solution, channel and wholesale pathways.
Evidence
Evidence before slogans
Our proof is approved customer outcomes, product specifications, service levels, support processes and authorised partner information. We only publish awards, certifications, customer numbers or network statistics once they’re verified and current.
Company details
Leadership profiles and customer evidence are published once validated.
- Legal entity
- Tech As A Service
- ABN
- 80 643 872 824
- Address
- 201 Kent Street, Sydney NSW 2000
- Leadership
- [APPROVED LEADERSHIP PROFILES]
- Proof
- [APPROVED CUSTOMER OUTCOMES AND CERTIFICATIONS]
Questions
Frequently asked questions
Straight answers about how Tech As A Service works.
Is Tech As A Service a carrier?
[APPROVED CARRIER-STATUS ANSWER] We document what we deliver and what an underlying provider owns, so you know who supplies what before you order.
Do you work with more than one provider?
It depends on the location, product and agreement. Where they allow it, we can consider suitable authorised services from more than one provider.
Do you serve homes and businesses?
Yes. You’ll find separate Residential, Small Business and Corporate journeys on the site, because each group buys differently and expects different service.
Talk to our team
Discuss what you need
Tell us what you need help with. We’ll pass your enquiry to the right team and explain the important choices and limitations along the way.
We’ll ask about
- Users and locations
- The apps you depend on
- Goals and timing
- Risk and budget
Read how we handle your information in the Privacy Policy.