Tech As A Service
Where included in scope
- Ordering and supplier coordination
- Incident triage and escalation
- Approved changes
- Service reporting and reviews
- Renewal planning
Corporate
Carrier-agnostic technology designed around your operations
We assess locations, applications, resilience, security and growth, then source and coordinate suitable connectivity, cloud, communications and automation services across Australia.
What we assess Per site
- Metro, regional and remote sites
- Critical applications and traffic
- Current providers and renewal dates
- Outage tolerance and continuity
Start with the operating requirement
Architecture that begins with your business, not a product
The right architecture begins with sites, users, applications, traffic, risk, service dependencies, commercial constraints and future change. We compare the services we are authorised to supply against that requirement rather than forcing every location onto one access type.
Choice
We compare suitable carriers and access technologies against the requirement, not a single network quota.
Resilience
Design primary, secondary and failover services around the impact of an outage.
Service levels
Select availability, restoration and support options appropriate to each site and workload.
Coverage
Source solutions for metropolitan, regional and remote Australian locations, with every site qualified.
Management
One team coordinates orders, incidents, changes and reporting across the service lifecycle.
Technology portfolios
Eight capabilities, one accountable view
Choose a capability to explore, or request an assessment when several services, sites or suppliers are connected.
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Enterprise Connectivity
Enterprise fibre, NBN pathways, business broadband, fixed wireless, mobile, satellite, private networks and cloud connectivity, subject to location and catalogue.
Explore -
Managed Networks and SD-WAN
SD-WAN, routing, monitoring, security integration, performance visibility and controlled change.
Explore -
Business Mobile and IoT
Workforce mobility, IoT connectivity, telemetry pathways, device connectivity and private mobile network assessment.
Explore -
Voice and Unified Communications
SIP, hosted voice, numbers, cloud calling, contact workflows and authorised collaboration integrations.
Explore -
Cloud and Data Centre
Assessment, migration, connectivity, backup, disaster recovery, hosting, colocation and managed cloud pathways.
Explore -
AI Voice and Automation
Defined customer and operational workflows with approved data access, system integration and human escalation.
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Digital Marketing
B2B websites, search, campaigns, content, conversion measurement and lead operations aligned to commercial outcomes.
Explore -
Service Management
Onboarding, incidents, changes, reporting, renewals, supplier coordination and transition.
Explore
Resilience
Resilience designed rather than assumed
Two services are not automatically diverse. We assess carrier, access technology, physical path where information is available, exchange or point of interconnect, customer equipment, power and failover. The agreed design should identify remaining shared risks and include acceptance and periodic failover testing.
- Carrier and upstream networkDifferent brands can still share upstream infrastructure.
- Physical path and building entrySeparate services can share ducts, pits or a single entry point.
- Exchange or point of interconnectTwo services can depend on the same exchange or interconnect.
- Customer equipment and powerA single router, switch or power circuit can defeat a second link.
Illustrative failover design
Primary path active
Your siteYour equipment
Network and cloudYour applications
Primary accesse.g. fibre
Secondary accesse.g. 4G/5G or fixed wireless
- Carrier
- Physical path
- Exchange
- Building entry
- Power
- Equipment
Service levels
Service levels matched to business impact
Availability targets up to 99.95 percent and enhanced restoration options may be available on eligible enterprise services. Actual commitments depend on carrier, access, location, redundancy and contract.
We separate availability, restoration, support and service-credit terms so buyers can evaluate the real operating standard.
Design each site by criticality
Choose a tier to see how the design changes as the business impact of an outage grows.
General operations where best-effort restoration and a documented manual workaround are acceptable.
- Single access service
- Best-effort restoration
- Documented workaround
Sites or applications that need stronger support, backup access and tested failover.
- Backup access
- Stronger support terms
- Tested failover
Operations requiring detailed diversity analysis, higher-assurance services, monitoring, rapid restoration options and formal continuity procedures.
- Diversity analysis
- Higher-assurance access
- Monitoring
- Rapid restoration options
- Continuity procedures
Regulated, safety-related or unusual environments requiring customer-led risk, legal and engineering approval.
- Customer-led risk approval
- Legal and engineering review
- Purpose-built design
Tiers are advisory design guides. They are not carrier product names or contracted service levels.
Availability
Service performance over a defined period. Check the target, measurement scope and exclusions.
Restoration
How quickly faults are recovered. Check the target, clock, coverage hours and location class.
Support
How incidents are received and escalated. Check hours, channels and the severity model.
Service credits
The contractual remedy when a target is missed. Check eligibility and the claim process.
National sourcing
National sourcing with local qualification
We can assess metropolitan, regional and remote Australian requirements using an appropriate mix of authorised carriers and technologies. Every site remains subject to address qualification, product availability, design and commercial approval.
MetropolitanHead offices, branches and data centres
Options can include enterprise fibre, NBN Enterprise Ethernet, business NBN and private interconnects.
RegionalRegional operations and towns
Options can include business NBN, fixed wireless and 4G or 5G, with backup designed around local constraints.
RemoteRemote and project sites
Options can include satellite, fixed wireless and mobile pathways, designed around power, weather and site access.
Examples only. National capability is not a universal coverage guarantee, so availability is confirmed for each address.
Accountability
One accountable service view
Where included in the agreed scope, Tech As A Service coordinates ordering, incidents, changes, reporting, renewals and supplier interaction. The proposal and service schedule show exactly what we own, what a carrier owns and what remains with you or another provider.
Carrier or provider
Under their product terms
- Access network and its service levels
- Fault restoration on their network
- Product-specific support terms
- Platform capability
Your organisation
Unless contracted otherwise
- Site access and readiness
- Internal LAN, Wi-Fi and devices
- Approvals and change windows
- Business continuity decisions
Illustrative split. Your proposal and service schedule set the actual boundaries.
Explore service management
How an assessment works
From requirement to a clear next decision
- 1
Share the requirement
Site list, key applications, current providers, renewal dates, risk priorities and target timeline.
- 2
Structured discovery
We confirm locations, dependencies, constraints and the decisions that need to be made.
- 3
Qualify and design
We qualify orderable options for each site and design capacity, diversity and service levels.
- 4
Proposal and service schedule
The contracted service, responsibilities, exclusions and acceptance criteria, stated in writing.
Information you provide is used for qualification and design. It does not confirm serviceability or a contractual service level.
Questions
Frequently asked questions
Straight answers about choice, service levels and coverage.
What does carrier agnostic mean?
It means the assessment can consider suitable services from more than one authorised carrier or access technology. It does not mean every carrier or product is available through Tech As A Service at every location.
Can you guarantee 99.95 percent availability everywhere?
No. Availability commitments are specific to each product and contract. Eligible enterprise services may offer targets up to 99.95 percent, but the final standard depends on access, location, design and the executed agreement.
Can you support regional and remote sites?
We can assess fixed, wireless, mobile and satellite pathways for metropolitan, regional and remote locations. Every site must be qualified, and its operational limitations understood.
Can you manage existing services?
Potentially, where access, authorisation and the agreed service model allow it. Discovery identifies which services can be brought into scope and which remain separately managed.
Request an enterprise assessment
Bring us the requirement
Share a site list, key applications, current providers, renewal dates, risk priorities and target timeline. We’ll structure the discovery and identify the next decision.
Helpful to have ready
- Number and type of locations
- Approximate users, services or devices
- Critical applications
- Current providers and renewal dates
- Any mandatory availability, security or industry standard
Do not include passwords, credentials, detailed network configurations or sensitive personal information.
Already a customer?
Use the contact path in your service schedule for eligible priority incidents.