Home internet and NBN
Internet options for your address
What’s available depends on the network and technology at your address. Check it first and we’ll show the options we can actually supply, with the speed information and conditions that apply.
Residential
Internet and mobile for your home, made simple
Check your address, see every important cost up front and choose what suits your household, with no pressure to upgrade.
Or go straight to
Before you order Every plan
- Promotional and ongoing price
- Minimum cost
- Equipment and contract term
- Critical Information Summary
Help me choose a speed
Start with what your household needs
The right plan depends on how many people are online at once and what they’re doing. Streaming, gaming, video calls and big uploads all use a connection differently. Answer two quick questions and we’ll help narrow it down.
- Suggested
Everyday browsing
Email, social media, web browsing and standard-definition streaming for a smaller household.
- Suggested
Streaming and study
Multiple connected devices, high-definition entertainment, online learning and regular video calls.
- Suggested
Busy connected home
Several people streaming, gaming or working from home at the same time, with heavier downloads and uploads.
Answer both questions to see which profile fits your household.
See options for my addressThis is a guide, not a guarantee. Actual performance also depends on the access technology, in-home Wi-Fi, equipment and other factors.
Clear value
Clear value when every dollar matters
Predictable bills matter. We show the promo price, the ongoing monthly price, equipment costs, minimum cost and key conditions side by side, so you can compare the real cost, not just the headline offer.
- No countdown timers or pressure to upgrade
- Ongoing price shown as clearly as the offer price
- Plans shown only after your address is checked
Example layout
Promotional price per month, and for how long
Then ongoing price per month, shown just as clearly
- Typical evening speed
- 7 pm to 11 pm
- Data
- Modem
- Contract
- Minimum cost
Critical Information Summary Choose this plan
Internet and mobile options
Personal mobile
Mobile options without unnecessary extras
Pick a plan around the data, calls and coverage you actually use. Coverage varies by network, phone, terrain, buildings and exact location, so check the network’s coverage map before you decide.
Switching
Switching, step by step
We walk you through ordering, activation and equipment before you commit. If you need a technician or want to keep your number, we’ll tell you what to expect.
- 1
Check and order
We confirm we can connect your address before your order is accepted.
- 2
Activation details
We explain activation, equipment and any technician visit or number transfer.
- 3
Set up and check
Plug in your equipment, check everything works and ask us if anything’s unclear.
- 4
Then cancel the old service
Once the new service is working, cancel with your previous provider. Where that applies, it’s your step to take.
Keep your old service running until the new one is ready, unless we tell you otherwise.
Support
Help when things change
Help should be easy to find. Setup guides, outage updates, complaints and financial-hardship help are all in one place.
Having difficulty paying?
If you are having difficulty paying, contact us early so we can discuss available options. We will treat your request respectfully and explain the assistance available under the current Financial Hardship Policy. Asking for help will not cost you a fee.
Get financial-hardship helpSetup and how-to
Activation, equipment, Wi-Fi and common service guides.
Network status
Published incidents and planned maintenance.
Complaints
Tell us when an issue has not been resolved.
Critical Information Summaries
Current plan documents and disclosures.
If there is an immediate threat to life or property, call Triple Zero (000).
Visit residential supportQuestions
Frequently asked questions
Plain answers about speed, switching and costs.
How do I know which internet speed I need?
Start with how many people are online at once, and whether you stream, game, work from home or upload big files. Our plan helper can narrow it down, but actual performance also depends on the access technology, your in-home Wi-Fi, equipment and other factors.
Will I lose internet while switching?
There may be a short interruption during activation or changeover. Keep your current service running until the new one is confirmed, unless your order instructions say otherwise.
Will the lowest advertised price last?
Not always. Where an introductory offer applies, we show both the promotional period and the ongoing monthly price, so you can see the longer-term cost.
What if I need help paying my bill?
Get in touch as early as you can. We’ll explain the financial-hardship assistance and payment options that may be available under the policy that applies.
Address check
See what’s available at your address
Options are based on the address you enter. We confirm final availability and performance before your order goes through.