Home internet
Fast, reliable internet at a price that makes sense
Check what’s available at your address, compare the costs that matter and pick enough speed for how your household actually uses the internet.
Not sure yet?
- Promotional and ongoing price
- Typical evening speed
- Modem and contract term
- Minimum cost
Plans available at your address
Compare the real cost, not just the headline offer
Enter your address to see the options you can order. Each plan card shows the monthly price, any promotional period, the ongoing price, typical evening speed where required, data allowance, equipment, minimum cost, contract and Critical Information Summary.
- Ongoing price shown as clearly as the offer price
- Plans listed in a neutral order, such as speed or ongoing price
- Your order is subject to final serviceability and acceptance
- Typical evening speed
- stated busy period
- Data
- Modem
- included or price
- Contract
- Minimum cost
- Serviceability
- Available after address check
Help me choose a speed
Match the speed to your household
Don’t choose on the speed number alone. Think about how many people and devices are online at once, plus video quality, gaming, work calls and uploads. If several of those happen at the same time, a higher tier may give you more headroom. If your use is lighter, a lower-cost option may be enough.
- Suggested
Good for everyday use
Browsing, email, social media and lighter streaming.
- Suggested
Good for streaming and work
High-definition streaming, regular video calls and several connected devices.
- Suggested
Good for busy homes
Multiple streams at once, gaming, larger downloads and heavier work-from-home use.
Answer both questions to see which profile fits your household.
See options for my addressThis is a guide, not a guarantee. Profiles are matched only to plan tiers approved for that description, and no tier guarantees how a particular application will perform.
Performance
What affects your internet speed
The speed you get can vary with the access technology, line conditions, network demand, your plan, connected devices, Wi-Fi coverage, equipment and the servers you use.
Your connection
The access technology at your address and the condition of the line.
Network demand
How busy the network is, especially in the evening, and the speed tier on your plan.
Inside your home
Your modem, Wi-Fi coverage and how many devices are connected at once.
Where you connect
The websites, apps and servers you use. Each has its own capacity limits.
Typical evening speed information refers to the busy period stated for each product and comes from the approved product record.
Modem and home Wi-Fi
Good Wi-Fi starts with where the modem sits
A suitable modem or router connects the service. Its position and the layout of your home affect your Wi-Fi, so if you can, put it somewhere open and central.
Bigger or harder-to-cover homes may benefit from extra Wi-Fi coverage equipment, available only where it’s listed in the live catalogue.
Before you connect
The plan card and order flow tell you whether a modem is included, required or available at an extra cost.
- Check whether your existing modem is compatible with the service
- Place it in an open, central spot rather than a cupboard or corner
- Ask about extra coverage equipment if your home is large or hard to cover
- Check who owns the equipment and whether you’ll need to return it
Switching
How switching works
Once you order, we confirm we can connect your address, give you the activation details and explain any equipment or appointment you’ll need.
- 01
Order and confirm
We confirm we can connect your address before your order is accepted.
- 02
Activation details
We explain activation, equipment and any appointment or technician visit.
- 03
Connect and check
Plug in your equipment and check the new service is working.
- 04
Cancel the old service
Once the new service is working, cancel with your previous provider. Where that applies, it’s your step to take.
Keep your old service running until the new one is working, unless your order confirmation says otherwise.
Before you order
Know exactly what you’re agreeing to
Read the Critical Information Summary and the terms that apply. Check the ongoing monthly price, minimum cost, payment method, equipment charges and any limitations affecting medical, security or emergency-calling devices. If anything’s unclear, ask us.
Check before you order
- Critical Information Summary and applicable terms
- Ongoing monthly price, not just the offer price
- Minimum cost and contract term
- Payment method and equipment charges
- Limitations affecting medical alarms, security systems or emergency-calling devices
During a power outage
Most internet and internet-based voice services need power at your premises. Without suitable backup power, the service may not work during an outage.
Questions
Frequently asked questions
Plain answers about speed, equipment and changing your mind.
What’s a typical evening speed?
It’s a measure that helps you compare fixed broadband performance during the busy evening period stated for the product. It’s not a guaranteed speed for every connection or every moment.
Do I need a new modem?
It depends on the service, the technology and whether your existing equipment is compatible. The plan card and order process show whether equipment is included, required or available at extra cost.
Can I use the service to work from home?
Many home plans support everyday remote work. Whether one suits you depends on your apps, security requirements, upload needs and how much you rely on staying connected. For critical work, a business service or backup connection may be more appropriate.
What happens during a power outage?
Most internet and internet-based voice services need power at your home. Unless you have suitable backup power and the network stays available, the service may not work during an outage.
Can I cancel if I change my mind?
It depends on how the service was sold and the terms that apply. These set your cancellation rights, charges and any cooling-off period. Check your order summary and talk to us before you cancel.
Also for your home
Keep the rest just as simple
Compare mobile options with the same clear costs, or find help when things change.
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Personal Mobile
Compare data, calls, coverage information and price, without extras you don’t need.
Explore mobile -
Residential overview
Internet, mobile, switching and support for your household in one place.
Back to Residential -
Help paying your bill
Contact us early so we can discuss the assistance available under our Financial Hardship Policy.
Get financial-hardship help
Address check
See what’s available at your address
We’ll only show options we can actually supply. Your order is subject to final serviceability and acceptance.
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