Commercial
Named in the agreement
- Contracting party
- Brand
- Seller
- Biller
Wholesale and enablement
Build a technology offer with less operational friction
Start with authorised services. Then agree the commercial and operating model: how quoting, ordering, billing and support will work, and who owns the customer.
Capability framework
Define first Operating model
- Target customers and services
- Brand and commercial ownership
- Contracting and billing
- Support, data and compliance
Start with the offer and operating model
Decide how the offer works before choosing features
First, define your target customers, services, brand, commercial ownership, contracting, billing, provisioning, support, data handling and compliance. Then choose platform features.
A portal does not solve an unclear operating model.
Define before choosing platform features
- Target customers
- Services
- Brand
- Commercial ownership
- Contracting
- Billing
- Provisioning
- Support
- Data handling
- Compliance
Capability framework
From catalogue to reporting, with status shown
A wholesale operating model has six capability areas. Each is labelled for the relevant partner model and is subject to live capability.
Catalogue
Approved services, eligibility, pricing, terms, product status and partner permissions.
Quote and order
Qualification, proposal, approval, order capture and supplier submission using the live process.
Provisioning
Milestones, dependencies, exceptions, activation, acceptance and inventory updates.
Billing
Charges, usage where applicable, taxes, adjustments, disputes and reconciliation under the agreed model.
Service
Customer contacts, ticketing, incident routing, escalation, maintenance and reporting.
Insight
Pipeline, orders, service inventory, support and commercial reporting where live.
Capability varies by service, supplier and partner model. During the assessment, we confirm what is available and what needs further discovery.
Request a wholesale assessmentCapability status
We label capability honestly
Every capability is labelled Live, Beta, Planned or Not offered for the relevant partner model, so you know what is available today and what is not.
Live
Available now for the relevant partner model. Only Live capability is described as available today.
Beta
Available with stated limitations and eligibility.
Planned
Discussed in a controlled roadmap conversation, not offered as a public promise.
Not offered
Not available for that partner model.
Customer and data responsibility
Clear boundaries before the first customer
The agreement must name who holds each responsibility. Customers should not have to find the boundaries in the middle of a problem.
Customer care
Named in the agreement
- Service desk
- Complaint owner
- Hardship process, where applicable
Data and regulatory
Named in the agreement
- Privacy roles
- Data access
- Regulatory responsibilities
Each responsibility is assigned to a named party for every service in the agreed model.
Read the Privacy PolicyIntegration and security
Integration only when we can support it
Where integration is available, it uses approved authentication, least privilege, logging, error handling, test environments and change control.
We offer API or automation access only once the technical documentation, support ownership and commercial access are ready.
Integration standards
Where integration is available, it is built and run with:
- Approved authentication
- Least-privilege access
- Logging and error handling
- Test environments
- Change control
Discovery covers
- Security
- Data mapping
- Testing
- Operational ownership
Questions
Frequently asked questions
Straight answers about white labelling, provisioning, integration and customer ownership.
Is white labelling available?
Only if we confirm it for the specific service and partner model. The brand, contracting, billing, support, disclosure and regulatory requirements must also be documented.
Do you offer automated provisioning?
It depends on the product and supplier. For each service, we confirm the exact live workflows and limitations rather than making a blanket claim.
Can the platform integrate with our CRM or billing system?
Possibly, where there is a supported interface and an approved commercial model. Integration needs discovery, security, data mapping, testing and operational ownership.
Who owns the end customer?
It is set in the executed agreement, which must define customer ownership, contracting, data, marketing permissions and what happens after termination. Don’t rely on an informal assumption.
Related
Other ways to work with us
Not every partnership needs a wholesale model. Compare the pathways, see how we manage services and look through the full range.
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Partnership pathways
Referral, co-solution, reseller or channel and technology partnerships with clear ownership.
Explore -
Service Management
Onboarding, incidents, changes, reporting, renewals, supplier coordination and transition.
Explore -
Solutions
Connectivity, mobile and IoT, voice, cloud, AI voice and digital marketing across every audience.
Explore
Qualify the model
Request a wholesale assessment
Share your proposed customer segment, catalogue, expected volume, brand model, systems, billing approach, support design and target date. We’ll confirm what is available and what needs further discovery.
Helpful to have ready
- Customer segment and geography
- Catalogue and expected volume
- Brand model: referral, reseller, wholesale or white label
- Systems, billing approach and support design
- Target date
Do not include customer data, credentials or technical integration secrets in a first enquiry.
Already a customer?
For service, billing or complaints, go to Support.