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Small Business Internet

Internet sized to the way your business works

Get internet chosen around your location, team, cloud apps, support needs and what downtime really costs you. Not a one-size-fits-all plan.

Check business availability Talk through backup options

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What we assess Per location
  • Service address
  • Users and key applications
  • Voice and payment dependence
  • Business impact of an outage

Service class

Choose the service class first. Then the speed.

If you can manage the odd short interruption, lower-cost broadband may suit your everyday use. If you depend on cloud systems, payments, phones or customer access, you may need stronger support, a committed service level or a backup path. We’ll help you work out which before we compare speeds.

  1. Everyday business broadband

    Good for browsing, email, cloud apps and video calls, where best-effort restoration is acceptable.

  2. Higher-assurance access

    For locations that need stronger availability, support and restoration options, subject to serviceability and contract.

  3. Primary plus backup

    Your main service paired with a suitable second carrier or technology. Failover is tested, not assumed.

Service classes are a way to compare options. They’re not product names, and what you can order depends on your address.

Dedicated fibre

Build your plan

Dedicated fibre gives your business bandwidth that isn’t shared with other customers. Pick your speed and term and you’ll see the price straight away.

Term

Read the Critical Information Summaries before you sign up.

Setup
Term
Minimum total cost

Get this plan

Available where your address qualifies. We confirm build, lead time and your final quote before anything is ordered.

What we assess

A recommendation built around how you work

We look at your address, team size, key apps, upload and download use, static IP needs, how much you rely on phones, remote access, security set-up, busy periods and what an outage would cost you.

When every dollar matters, your internet should earn its place in the budget. Enough for the work, without paying for assurance you don’t need.

We look at

  • Service address
  • Number of users
  • Key applications
  • Upload and download use
  • Static IP requirements
  • Voice dependence
  • Remote access
  • Security design
  • Peak periods
  • Outage impact

So we can explain

  • Which service class suits your location
  • Whether you really need a static IP or backup path
  • The trade-off between lower-cost and higher-service options

Backup connectivity

Backup that’s actually useful

A second connection only helps if it avoids the same failure points as your main one and can carry the essential work. Backup capacity may be lower than your main service, so decide which apps get priority.

  • Provider and access technologyA backup on the same provider or technology may share the same point of failure.
  • Physical path, where knownSeparate services can still share a route into the building.
  • Equipment and powerA single router or power point can stop both connections at once.
  • Failover behaviourWhich apps move to the backup, and how it switches back to your main service.
Talk through backup options

Illustrative failover design

Primary path active

Your siteYour equipment
Network and cloudYour applications
Primary accesse.g. fibre
Secondary accesse.g. 4G/5G or fixed wireless
  • Carrier
  • Physical path
  • Exchange
  • Building entry
  • Power
  • Equipment
Illustrative only. Two connections are not automatically diverse, so carrier, path, exchange, power and equipment dependencies are validated for each site and failover is tested.

Clear service information

Compare the total cost and the service behind it

Every recommendation we give you will state the access type, expected or typical performance information available for that product, support hours, availability target if contracted, restoration target if contracted, equipment, setup cost, monthly price, minimum term and important exclusions.

  • Ongoing price shown as clearly as any promotional price
  • Availability, restoration and support stated as separate terms
  • Setup, equipment and minimum term counted in the total cost
Check business availability Critical Information Summaries
Example layout
Promotional price per month, and for how long
Then ongoing price per month, shown just as clearly
Access type
Performance information
typical or expected, for this product
Support hours
Availability and restoration
only where contracted
Equipment and setup cost
Minimum term and minimum cost
Important exclusions
Product schedule and terms Discuss this option
Example layout for broadband options. Orderable options and prices are confirmed after we’ve checked your address.

Installation and changeover

A changeover that keeps you trading

Before anything changes, we confirm site access, lead time, equipment, configuration, testing and who does what at cutover.

  1. 01

    Confirm the site

    Site access, lead time and who’s responsible for each part of the change.

  2. 02

    Prepare equipment

    Your equipment is configured and ready before the agreed changeover.

  3. 03

    Test and accept

    The new connection has to pass the checks we’ve agreed with you.

  4. 04

    Cut over

    Complex or critical changes come with a plan to roll back if needed.

Keep your existing service until the new connection has passed the agreed checks.

Questions

Frequently asked questions

Plain answers about service classes, static IP, backup and carriers.

What’s the difference between business broadband and enterprise fibre?

Business broadband is usually a shared, lower-cost service, with performance and support that vary by product. Enterprise fibre can offer stronger service-level, capacity and configuration options, but availability, lead time and cost differ. Compare the actual product schedules.

Do I need a static IP address?

It depends. You may need one for certain hosted services, allow-listing, remote access or network designs, but many cloud apps don’t. Confirm what your apps and security set-up require before you add it.

Will mobile backup keep everything running?

Not necessarily. Coverage, signal, where the device sits, data allowance and available capacity all affect performance. Decide which apps are essential, test the switch to backup and know the limits.

Can you coordinate more than one carrier?

Yes, where we’re authorised and it’s commercially available. The design will set out which services and responsibilities sit with Tech As A Service and which sit with any external provider.

Related services

Your calls, cloud files and mobile backup all depend on the connection, so it’s worth reviewing them together.

Running several sites or critical operations? See Enterprise Connectivity and Managed Networks and SD-WAN for Corporate.

Connectivity recommendation

Get a recommendation that fits your business

Tell us your address, team size, key apps and what an outage would mean for you. We’ll outline the options you can order and explain the differences.

Request a connectivity recommendation Talk to a specialist

Helpful to have ready

  • The business service address
  • How many people normally use the connection
  • Essential services, such as cloud apps, EFTPOS, voice, video, remote access or guest Wi-Fi
  • How long you could keep working without internet
  • Current provider and renewal date, if known

We’ll use this information to qualify suitable services and contact you about the assessment.

Already connected with us?

Tell us who’s affected and what’s stopped, so we can prioritise within your service terms.

Find the right option

Which best describes you?

Choose the option that best matches you. We will show the services, support and next step designed for your needs.

Not sure which option fits? Tell us what you need.